Effective Date: 21 October 2026

1. Introduction

FSG Digital Security CIC is committed to delivering high-quality Cyber Security awareness, Artificial Intelligence (AI) education, digital skills training, consultancy, community engagement activities, and related support services. This Refund Policy explains the circumstances in which refunds may be granted for services, events, training courses, digital products, and other purchases made through our website or booking platforms.  

2. Consultancy and Professional Services

Refund requests for consultancy, advisory, assessment, audit, mentoring, and professional support services may be submitted before work has commenced.

Where work has already begun, refund requests will be considered on a case-by-case basis. Any refund offered may be reduced to reflect work already completed, resources committed, or costs incurred.

3. Training Courses and Workshops

Customers who request cancellation at least 7 calendar days before the scheduled course or workshop date will normally be eligible for a full refund.

Refund requests received less than 7 calendar days before the scheduled start date may not be eligible for a refund.

FSG Digital Security CIC reserves the right to approve full or partial refunds where exceptional circumstances apply.

Where customers have statutory cancellation rights under applicable UK consumer protection legislation, those rights will apply in addition to this policy.

4. Events and Community Activities

Tickets for events, workshops, awareness sessions, networking activities, community programmes, and similar events organised by FSG Digital Security CIC may be cancelled and refunded up to 7 calendar days before the advertised event date.

Refund requests must be submitted by email to:

Email: info@fsgdigitalsecurity.org

Requests should include:

• Full name
• Booking reference number
• Event name
• Date of purchase
• Reason for requesting the refund

Approved refunds will be returned to the original payment method used for purchase.

No refunds will normally be issued after an event has commenced unless required by applicable UK law.

If FSG Digital Security CIC cancels or reschedules an event, affected participants will be offered either:

• A full refund; or
• Transfer of their booking to an alternative event date, where available.

Specific events, promotional offers, community activities, workshops, or special bookings may be subject to additional terms communicated during the booking process.

5. Digital Products and Downloadable Resources

Due to the nature of digital content, refunds are generally not available once:

• Access has been granted;
• The product has been downloaded;
• The customer has begun accessing the digital content.

Where applicable, customers purchasing digital content may be asked to expressly consent to immediate access or download and acknowledge that this may affect statutory cancellation rights.

Nothing in this policy affects any legal rights relating to digital content that is:

• Faulty;
• Not as described;
• Not fit for purpose; or
• Not supplied as agreed.

6. Payment Processing and Refund Times

Approved refunds will be returned using the original payment method used for the purchase.

Payments and refunds are typically processed through Stripe or other approved payment providers.

Once approved, refunds are normally processed within 5 to 10 business days. Actual processing times may vary depending on the customer's bank, card issuer, payment provider, or financial institution.

7. How to Request a Refund

To request a refund, please contact:

FSG Digital Security CIC

Email: info@fsgdigitalsecurity.org

Please provide:

• Full name;
• Booking or order reference;
• Date of purchase;
• Reason for the refund request.

Additional information may be requested where reasonably necessary to verify the purchase and process the refund.

We aim to respond to refund requests within 10 working days of receipt.

8. Consumer Cancellation Rights

Where applicable, consumers may have rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel certain purchases made online, by telephone, or by other distance-selling methods.

Where statutory cancellation rights apply, those rights take precedence over this Refund Policy and nothing in this policy is intended to limit or exclude those rights.

Any applicable cancellation rights, exclusions, or exceptions will be communicated during the purchasing or booking process.

9. Statutory Rights

Nothing in this Refund Policy limits, excludes, or restricts any rights available to consumers under applicable United Kingdom law.

Consumers may have additional rights under:

• The Consumer Rights Act 2015;
• The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013; and
• Other applicable consumer protection legislation.

10. Legal and Regulatory References

This Refund Policy is intended to operate in accordance with applicable United Kingdom legislation and guidance, including:

Consumer Rights Act 2015

https://www.legislation.gov.uk/ukpga/2015/15/contents 

Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

https://www.legislation.gov.uk/uksi/2013/3134/contents/made 

UK Government Consumer Rights Guidance

https://www.gov.uk/consumer-protection-rights 

Business Companion Digital Content Guidance (Trading Standards)

https://www.businesscompanion.info/en/quick-guides/digital/digital-content 

11. Contact Information

FSG Digital Security CIC

Company Number: 16607837 

Website: https://www.fsgdigitalsecurity.org

Email: info@fsgdigitalsecurity.org

For any questions regarding this Refund Policy, please contact us using the details above.

Last Reviewed: 21 October 2026

Next Review Date: 21 October 2027